Last updated: 16 June 2026
This Privacy Policy explains how Nest AuPair collects, uses, stores and protects personal data in accordance with the General Data Protection Regulation (GDPR/AVG).
1. Who We Are
Nest AuPair Agency is a Dutch au pair agency that specializes in matching hostfamilies with international au pairs and providing guidance throughout the placement process, including immigration and support services.
Nest Au pair agency is the data controller responsible for the processing of personal data as described in this privacy policy.
Company details:
Company name: Nest AuPair Agency
Email: info@nestaupair.com
Phone number: 06-15673654
KvK Number: 42061089
Website: www.nestaupair.com
Location: The Netherlands
For any questions regarding this privacy policy or the processing of personal data, you may contact us at info@nestaupair.com
2. Personal Data We Collect
We may collect and process the following categories of personal data from host families, au pairs and other individuals involved in our services:
Identification and contact information:
• Full names
• Date of birth
• Gender
• Nationality
• Home Address
• Telephone numbers
• Email addresses
Identity and travel documents:
• Passport details
• National identification details
• Visa and immigration information
• Residence permit information
Family and household information:
• Family composition
• information about children living in the household
• Emergency contact information
Education and professional information
• Language skills
• Educational background
• Work experience
• Certifications and references
Placement and application information:
• Application forms
• Personal profiles
• Motivation letters
• Availability dates
• Preferences regarding au pair placements
Financial information:
• Payment information
• Invoices
• Billing details
Communication data:
• E-mails
• Phone calls
• Messages exchanged through our website, social media channels or other communication platforms.
Technical data:
When you visit our website, we may automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• website usage data
• cookie preferences
We only collect personal data that is necessary to provide our services, comply with legal obligations and support the au pair placement process.
3. How We Use Personal Data
We collect and process personal data for the following purposes:
• Matching host families and au pairs
• Processing applications and registrations
• Communication regarding placements, interviews and agency services
• Facilitate Visa, residence permit and IND procedures
• comply with legal, tax and administrative obligations
• Provide mediation, guidance and ongoing support during placements
• Manage payments, invoices and financial administration
• Improving our services, website functionality and user experience
• Maintain the safety and well-being of host families and au pairs.
• Prevent fraud, misuse or unauthorized activities
We only process personal data that is necessary to achieve these purposes and always in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR)
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds under the General Data Protection Regulation (GDPR):
• Consent: when individuals have given clear permission for us to process their personal data for specifik purpose
• Performance of a contract: when processing is necessary to provide our services and fulfil agreements between Nest AuPair Agency, host families and au pairs.
• Legal obligations: when we are required to process personal data to comply with applicable laws and regulations
• Legitimate business interests: when processing is necessary for the legitimate interests of our business, provided these interests do not override the rights and freedoms of the individuals concerned.
Where consent is used as the legal basis for processing, individuals have the right to withdraw their consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
5. Sharing Personal Data
We may share Personal data with trusted third parties when necessary to provide our services and fulfil legal obligations, including:
• Host families and au pairs participating in the matching and placement process
• Immigration authorities, including the Dutch Immigration and Naturalisation Service (IND)
• Insurance providers
• Educational institutions or language course providers
• Governmental authorities and regulatory bodies where legally required
• Professional services providers who support our business operations, such as IT or administrative service providers.
We do not sell, rent or trade personal data to third parties for marketing purposes. Where required, we enter into appropriate data processing agreements with third-party service providers to ensure that personal data is adequately protected.
6. Data Retention
Nest AuPair Agency will not retain personal data for longer than necessary to fulfill the purposes for which it was collected, unless alonger retention period is required or permitted by law.
We retain personal data for the following reasons:
• To provide our matching, placement and support services
• To comply with legal, tax and administrative obligations
• To resolve disputes and enforce agreements
• To meet immigration and regulatory requirements
When personal data is no longer required, it will be securely deleted, anonymised or destroyed in accordance with applicable laws and internal retention procedures.
Retention periods may vary depending on the type of data and the legal requirements applicable to that information.
7. Data Security
Nest AuPair Agency takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse or unauthorized access.
Our security measures may include:
• Secure storage of personal data
• Password-protected systems and devices
• Restricted access to personal data on a need-to-know basis
• Regular monitoring and updating of security measures
• Secure handling and transfer of sensitive information
• Staff awareness regarding data protection and confidentiality obligations
Although we take reasonable steps to protect personal data, no method of electronic transmission or storage can be guaranteed to be 100% secure. We contiuously review and
improve our security procedures to minimise potential risks.
In the event of a personal data breach, we will act in accordance with applicable legal requirements, including notifying the relevant authorities and affected individuals where required by law.
8. Your Rights
Under the General Data Protection RegulationsGDPR/AVG, individuals have the following rights regarding their personal data:
• Right of access: to request access to the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete personal data
• Right to erasure: to request deletion of your personal data where legally applicable
• Right to restrict processing: to request the limitation of how we process your personal data
• Right to object: to object to certain types of data processing based on legitimate interests.
• Right to withdraw consent: to withdraw your consent at any time where consent is the legal basis for processing
• Right to data portability: to request a copy of your personal data in a structured, commonly used and machine-readable format
• Right to lodge a complaint: to file a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.
We may request additional information to verify your identity before processing your request.
We will respond to all legitimate requests within the time limits required by applicable law.
9. Cookies & Website Data
Nest AuPair Agency uses cookies and similar technologies to improve the functionality, performance and user experience of our website.
Cookies may be used for the following purposed:
• To ensure the proper functioning and security of the website
• To remember user preferences and settings
• To analyse website traffic and visitor behavious
• To improve website performance and our services
• To support communication and contact forms.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage, disable or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the website. For more detailed information about the cookies we use, please refer to our separate Cookie Policy.
10. Third-Party Services
Our website and services may contain links to third-party websites, platforms or external service providers.
We may use trusted third-party providers to support our business operations, including:
• Website hosting providers
• Email and communication services
• Payment services providers
• Analytics services
• Scheduling or booking platforms
• Social media platforms
These third parties may process personal data on our behalf only when necessary to provide their services and are required to comply with applicable data protection laws.
Please note that we do not control and are not responsible for the privacy practises, content or security of external websites. We encourage users to review the privacy policies of any third-party website they visit.
Accessing third-party websites through links provided on our website is done at the user’s own risk.
11. Complaints
If you believe that your personal data had been processed unlawfully, or that your rights under the the Dutch Data Protection Authority (GDPR) have been violated, we encourage you to contact us first so that we can try to resolve the matter promptly.
You also have the right to lodge a complaint with the relevant supervisory authority. In The Netherlands, complaints can be submitted to: Autoriteit persoonsgegevens Please contact their website for more information.
We are commited to handling all privacy-related concerns in a fair, transparent and timely manner.
12. Changes to This Privacy Policy
Nest AuPair Agency reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements or data processing practises. Any updated versions will be published on our website and will become effective from the date of publication,
Unless stated otherwise.
We encourage users to preview this Privacy Policy periodically to stay informed about how we collect, use and protect personal data.
Where required by applicable law, we will notify individuals of significant changes that may affect their rights or the way their personal data is processed.
The date of the latest update will be indicated at the top or bottom of this Privacy Policy.
13. Contact
If you have any questions, requests or concerns regarding this Privacy Policy or the processing of you personal data, please contact us:
Nest Aupair Agency
Email: info@nestaupair.com
Phone: 06-15673654
KVK: 42061089
Website: www.nestaupair.com
We will respond to privacy-related requests and enquiries as soon as possible and in accordance with applicable data protection laws.